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Shipping
All orders are shipped from Switzerland via Swiss Post with tracking. Delivery times may vary depending on the destination.
Orders are typically processed and shipped within 5 business days. You will receive a tracking number once your order has been dispatched.
Customs & Import Taxes
Buyers are responsible for any customs duties, taxes, or fees that may apply in their country.
Payment
We accept credit card payments via Stripe, as well as selected cryptocurrencies through NowPayments.
Contact
For any questions, you can contact us at shop@lunarsystems.info.
Sizing
T-shirts fit true to size. We recommend sizing up if you prefer a looser fit.
Short Sleeve T-shirts
| s | m | l | xl | xxl | |
|---|---|---|---|---|---|
| chest wdith | 50 | 52.5 | 55 | 57.5 | 60 |
| length | 64.5 | 67 | 69.5 | 72 | 74.5 |
| sleeve length | 19.75 | 21 | 22.25 | 23.5 | 24.75 |
| across shoulders | 45 | 47.5 | 50 | 52.5 | 55 |
Long Sleeve T-shirts
| s | m | l | xl | xxl | |
|---|---|---|---|---|---|
| chest wdith | 50 | 52.5 | 55 | 59 | 63 |
| length | 66 | 69 | 72 | 74.5 | 74.5 |
| sleeve length | 60 | 61 | 62 | 62.5 | 63 |
| across shoulders | 46 | 47.5 | 49 | 51 | 53 |
Returns Policy
General Policy
- We do not accept returns for non-damaged or non-flawed items.
- If a product is damaged, flawed, or incorrect, please contact us within 7 days of receiving your order. We will assess the issue and provide a suitable solution (replacement or refund).
- Items must be unused and in their original packaging for any issue to be considered.
European Union (including EEA) and United Kingdom
In accordance with the EU Consumer Rights Directive, customers in the EU have the right to withdraw from their purchase within 14 days of receiving the goods.
- The cost of return shipping is the customer's responsibility unless the item is incorrect.
- Refunds will be issued within 14 days of receiving the returned goods in acceptable condition.
To report an issue with a product or request a return (where applicable), please contact us at shop@lunarsystems.info.
Include:
- Order number
- Description of the issue
- Photo evidence (if applicable)
We typically respond within 5 business days.
Return Shipping
Unless otherwise required by local law:
- Customers are responsible for return shipping costs.
- We are not liable for items lost or damaged in return transit. Please use a tracked shipping method.
By placing an order, you agree to this Returns Policy.
Privacy Policy
Data Collection
We collect the following types of personal data when you place an order:
- Name
- Shipping and billing address
- Email address
- Payment details (processed securely by third parties)
How We Use Your Data
We use your data to:
- Process and ship your order
- Provide customer support
- Send transactional emails
We do not sell or rent your personal data to third parties.
Payment Processing
Payments are processed through Stripe and NowPayments. We do not store or have access to your full payment information.
Cookies
We only use cookies to remember the items in your cart while you proceed to the checkout. By using our site, you agree to our use of cookies.
Data Sharing
We only share the necessary information with:
- Payment processors (Stripe, NowPayments)
- Shipping providers (e.g., Swiss Post)
Your Rights (EU/UK Residents)
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict certain data uses
To exercise your rights, contact us at shop@lunarsystems.info.
Data Retention
We retain customer data only as long as necessary for legal and tax purposes.